tag:easyredir.statuspage.io,2005:/historyEasyRedir Status - Incident History2024-03-29T01:56:30-06:00EasyRedirtag:easyredir.statuspage.io,2005:Incident/97952682022-04-16T12:03:45-06:002022-04-16T12:03:45-06:00Dashboard maintenance<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>12:03</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>11:26</var> MDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>09:59</var> MDT</small><br><strong>Scheduled</strong> - Our dashboard will be undergoing maintenance which may result in periods of unavailability. This will affect users ability to manage their URL redirection configurations and use our API. Our URL redirection servers will continue to process traffic normally.</p>tag:easyredir.statuspage.io,2005:Incident/88554272021-12-15T09:26:31-07:002021-12-15T09:26:32-07:00Intermittent connectivity issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:26</var> MST</small><br><strong>Resolved</strong> - AWS has resolved the internet connectivity issue affecting their US-West-2 region. We can confirm that our services are now operating normally.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:08</var> MST</small><br><strong>Monitoring</strong> - AWS has identified the root cause of their internet connectivity issues and have taken corrective action that is resulting in improved performance. We continue to closely monitor the situation and will provide further updates shortly.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:01</var> MST</small><br><strong>Identified</strong> - AWS is reporting internet connectivity issues in their US-West-2 region. This issue are the cause of our intermittent connectivity issues. We note that our redirector edge V2 infrastructure remains fully available and unaffected by this issue. We are actively working this issue and will provide further updates as we have them.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:53</var> MST</small><br><strong>Investigating</strong> - We are currently investigating intermittent connectivity issues so some of our services. Currently, our management dashboard and our V1 redirector edge network are experiencing issues. We continue to investigate and will provide and update shortly.</p>tag:easyredir.statuspage.io,2005:Incident/78847292021-08-31T18:38:53-06:002021-08-31T18:38:54-06:00Intermittent connectivity issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:38</var> MDT</small><br><strong>Resolved</strong> - Our monitoring over the past 2 hours has shown that the intermittent network connectivity issues have now been rectified. We now consider this issue resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:37</var> MDT</small><br><strong>Update</strong> - We have made some adjustments to our networking flows to route around the problems of our upstream provider. They have identified the root cause of the issue and are actively working on remediating it. We are still seeing some infrequent high latencies. We are continuing to monitor this closely and will provide updates as we work towards a full resolution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:11</var> MDT</small><br><strong>Monitoring</strong> - We continue to closely monitor connectivity across our services. Our upstream provider has implemented changes to resolve the intermittent connectivity issues, and based on our monitoring they are improving the situation. We can see that the vast majority of traffic to EasyRedir services is being answered quickly and correctly, with some requests having increased latencies, and an extremely small number of requests timing out. We will continue to provide updates as we work towards a full resolution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:50</var> MDT</small><br><strong>Identified</strong> - We are continuing to monitor the intermittent connectivity issues we've identified. We have brought additional compute capacity online and are monitoring the status of our upstream providers.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:38</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing intermittent connectivity issues across our infrastructure due to an issue with our upstream provider. We are investigating the situation and will provide updates as we work to resolve this.</p>tag:easyredir.statuspage.io,2005:Incident/35327002020-02-06T21:17:42-07:002021-01-30T15:01:38-07:00Redirector connectivity issues<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:17</var> MST</small><br><strong>Resolved</strong> - We're satisfied the issues impacting the connectivity of the redirection clusters have been resolved. We'll continue to closely monitor this situation and will perform a root-cause analysis to determine steps to help prevent a disruption like this in the future.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:53</var> MST</small><br><strong>Monitoring</strong> - The additional capacity we've provisioned has resolved the issues with response times. We're currently monitoring the situation and to ensure systems are performing as expected.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:27</var> MST</small><br><strong>Update</strong> - We are provisioning more server capacity to reduce response times. We will post further updates shortly.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:18</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:17</var> MST</small><br><strong>Investigating</strong> - We are currently investigating connectivity and responsiveness issues related to our redirection cluster. We will report further information as we know it.</p>tag:easyredir.statuspage.io,2005:Incident/32308152019-11-18T22:00:00-07:002021-01-30T15:01:38-07:00Background job latency<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Resolved</strong> - We have identified and resolved an issue which caused background jobs to take longer than usual. This resulted in a large queue of work we needed to process. All important jobs have been completed (e.g. redirect updates, certificate requests and renewals) and we do not expect any further customer-facing issues as a result of this.</p>tag:easyredir.statuspage.io,2005:Incident/17642692018-06-10T11:51:20-06:002021-01-30T15:01:38-07:00Possible Connectivity Issues with Management Dashboard<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>11:51</var> MDT</small><br><strong>Resolved</strong> - The issues impacting the connectivity of the management dashboard have been fully resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>11:51</var> MDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible connectivity issues with the management dashboard. We're currently investigating, and will provide more information soon.</p>tag:easyredir.statuspage.io,2005:Incident/13487712017-09-06T07:36:37-06:002021-01-30T15:01:38-07:00Connectivity Issues with 54.68.182.72 Redirector Cluster<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:36</var> MDT</small><br><strong>Resolved</strong> - An issue with our upstream provider resulted in 38 minutes of downtime on the 54.68.182.72 redirector cluster earlier today. We are performing a root-cause analysis and based on those results will be implementing further strategies to mitigate these issues in the future.</p>tag:easyredir.statuspage.io,2005:Incident/12764462017-06-26T10:29:36-06:002021-01-30T15:01:38-07:00Possible Connectivity Issues with Redirector Cluster<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>10:29</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>10:20</var> MDT</small><br><strong>Identified</strong> - We've identified the source of the issue affecting redirects on our IP 54.68.182.72. We are currently taking steps to resolve the issue.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>10:14</var> MDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible connectivity issues with a redirector cluster. We're currently investigating, and will provide more information soon.</p>